Privacy Policy

This Privacy Policy describes how Axia Growth LLC (“Axia,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our services and our website at axiagrowth.com. This policy applies to all Axia service tiers and covers two categories of individuals: our clients (the companies that engage us) and prospects (business contacts we reach out to on behalf of our clients).

Axia is a B2B outbound lead generation agency. We do not market to or collect data from consumers. All data we process relates to business contacts in a professional capacity.

1. Information We Collect

1.1 Information About Clients

When you engage Axia as a client, we collect:

• Contact and company information. Name, email address, phone number, company name, title, and business address.
• Payment information. Payment details processed through Stripe. We do not store credit card numbers, bank account numbers, or other sensitive payment credentials on our systems. Stripe handles all payment data in accordance with PCI-DSS standards.
• Onboarding information. Responses to intake forms, acquisition criteria (ideal customer profile, geography, industry, revenue range), calendar availability, and information provided during onboarding calls.
• Campaign performance data. Metrics related to the campaigns we run on your behalf, including appointment counts, email performance statistics, and call outcomes.

1.2 Information About Prospects

In the course of delivering our services, we collect and process business contact information about prospects — individuals we reach out to on behalf of our clients. This includes:

• Business contact details. Name, business email address, business phone number, company name, job title, and LinkedIn profile URL.
• Company information. Industry, estimated revenue range, employee count, and business location.
• Engagement data. Email opens, clicks, and replies (tracked through our email delivery platform). Call disposition, duration, and outcome (tracked through our dialer platform). AI-classified reply categories.

1.3 Sources of Prospect Data

We source prospect data from:

• Proprietary data sourcing. We use a combination of tools and methods including Google Maps business data, AI-powered research and enrichment (Perplexity AI, Exa Research, FullEnrich), and public business records.
• Purchased databases. Commercial B2B data providers.
• Email verification services. We verify email addresses using MillionVerifier and BounceBan to ensure deliverability and reduce bounced messages.
• Public sources. Publicly available business directories, websites, regulatory filings, and professional networking platforms.

All prospect data relates to individuals in their professional business capacity. We do not source or use personal consumer data.

1.4 Information Collected Automatically

When you visit axiagrowth.com, we may collect standard web analytics data including IP address, browser type, pages visited, and referring URL. We use this data to improve our website and understand how visitors interact with our content.

2. How We Use Information

2.1 Client Information

We use client information to:

• Deliver our services, including campaign setup, targeting, and reporting
• Process payments and manage billing
• Communicate about your account, campaign performance, and service updates
• Comply with legal obligations

2.2 Prospect Information

We use prospect information to:

• Identify and verify business contacts matching our clients' acquisition criteria
• Execute outbound campaigns (cold email, cold calling) on behalf of our clients
• Classify and manage replies using AI-powered tools
• Schedule and confirm qualified appointments
• Optimize campaign performance and deliverability

2.3 AI Processing

We use AI services (including Anthropic/Claude) to process prospect communications — specifically, classifying email replies, generating personalized outreach variables, and managing inbox responses. AI processing is applied to business communications only and is used to improve the accuracy and efficiency of our campaign operations.

Some outbound communications sent on behalf of our clients may be drafted or personalized with the assistance of AI tools. AI-assisted communications are reviewed and sent through our campaign management systems. We do not use fully autonomous AI agents that impersonate specific individuals without human oversight.

3. How We Share Information

We do not sell personal data to unaffiliated third parties for their own marketing purposes. We do provide prospect data to our clients as part of our lead generation services (see Section 8.2 for California residents' opt-out rights regarding this activity).

We share information with the following categories of service providers, each of which processes data solely to support our service delivery:

We may also disclose information when required by law, subpoena, or court order, or when necessary to protect our rights, safety, or property.

Client data sharing: We share prospect data, appointment details, and campaign results with the specific client whose campaign generated that data. We do not share one client's campaign data with another client.

4. Data Retention

• Client data. We retain client account and campaign data for the duration of the engagement plus 12 months after termination. Payment records are retained as required by applicable tax and accounting regulations.
• Prospect data. Prospect contact information and engagement data are retained for the lifecycle of the campaign in which they were sourced. After campaign completion, prospect data may be retained in our systems for use in future campaigns unless a deletion request is received.
• Deletion requests. To request deletion of your data, contact us at the address in Section 9. We will process deletion requests within 30 days, subject to any legal retention obligations.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect data in our systems. These include encrypted data transmission (TLS), access controls, and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. CAN-SPAM Compliance

All outbound emails sent through our platform include:

• A clear identification of the message as sent on behalf of our client
• A valid physical mailing address
• A functioning opt-out mechanism
• Prompt processing of opt-out requests (within 10 business days)

If you receive an email from us or on behalf of one of our clients and wish to opt out, use the unsubscribe link in the email or contact us directly. We honor all opt-out requests.

7. TCPA Compliance

Our cold calling operations are conducted through trained SDR teams using the ReadyMode dialer platform. We target business contacts in their professional capacity for B2B purposes. Our compliance practices include:

• Maintaining and honoring an internal company-specific Do-Not-Call list
• Scrubbing call lists against the National Do-Not-Call Registry
• Complying with applicable federal and state telemarketing regulations, including state-specific registration requirements
• Transmitting accurate caller ID information on all outbound calls
• Honoring all do-not-call requests promptly and maintaining records of such requests for a minimum of 5 years

If you receive a call from us or on behalf of one of our clients and wish to be added to our Do-Not-Call list, inform the caller or contact us at the address in Section 9.

8. Your Rights

8.1 All Individuals

You may contact us at any time to:

• Request information about what data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of future outbound communications

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know. You may request the categories and specific pieces of personal information we have collected about you, the sources, the business purpose for collection, and the categories of third parties with whom we share it.
• Right to delete. You may request deletion of your personal information, subject to certain exceptions.
• Right to correct. You may request correction of inaccurate personal information.
• Right to opt out of sale/sharing. We provide prospect data to our clients in connection with our lead generation services. Under the CCPA's broad definition, this may constitute a “sale” or “sharing” of personal information. You have the right to opt out of this activity. To opt out, contact us using the information in Section 9 or visit the “Do Not Sell or Share My Personal Information” link on axiagrowth.com.
• Right to limit use of sensitive personal information. We do not collect or process sensitive personal information as defined by the CCPA/CPRA.
• Non-discrimination. We will not discriminate against you for exercising your privacy rights.

Categories of personal information collected and disclosed. In the preceding 12 months, we have collected and disclosed to our clients the following categories of personal information about prospects: identifiers (name, email, phone number), professional information (job title, company, LinkedIn URL), commercial information (company revenue range, industry), and internet activity (email engagement data). This information is disclosed to the specific client whose campaign generated the data.

To exercise these rights, contact us using the information in Section 9. We will verify your identity before processing your request and respond within 45 days.

9. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to submit a complaint:

Axia Growth LLC
Email: mike@axiagrowth.com
Website: axiagrowth.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Our Role Under Privacy Laws

Axia Growth operates in a dual capacity with respect to the data we process:

• As a business (under CCPA/CPRA terminology): For prospect data that Axia independently sources through our own research, enrichment tools, and data providers. In this capacity, Axia determines the purposes and means of processing and bears direct privacy obligations to the individuals whose data we process.
• As a service provider (under CCPA/CPRA terminology): For data provided to us by our clients for the purpose of executing campaigns on their behalf. In this capacity, we process data strictly according to our clients' instructions and the terms of our service agreements.

Axia Growth is registered as a data broker in applicable states where required by law.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.